Terms & Conditions

• Minimum shift charge: A minimum four-hour charge applies to every shift.
• Late cancellations and inclement weather: If a shift is cancelled within two hours of its scheduled start time, a minimum four-hour charge applies at the applicable crew rate. This charge also applies where the cancellation or stand-down is due to inclement weather.
• Day-shift overtime: After the first eight hours, the first two overtime hours are charged at the applicable Night Rate. Time worked after those two overtime hours is charged at the applicable Weekend Rate.
• Night-shift overtime: Time worked after the first eight hours of a night shift is charged at the applicable Weekend Rate.
• Early and late starts: A shift commencing before 6:00am or after 4:00pm is charged at the applicable overtime or Night Rate.
• Meal allowances: A meal allowance is charged when 9.5 hours and 12.5 hours have been worked, excluding meal breaks. A meal allowance also applies to each night shift and weekend shift worked.
• Additional vehicles: No lunch-break deduction applies to charges for additional vehicles.
• Traffic-controller relief: Each traffic controller must be relieved after every two hours of traffic-control duty and provided with a paid break of at least 15 minutes before returning to traffic-control duty, consistent with the Transport for NSW Traffic control at work sites manual.
• Stolen or damaged equipment: Any equipment stolen or damaged while allocated to the Services is charged at replacement value.
• Payment terms: The payment terms shown on the relevant invoice apply, unless Roadlink agrees otherwise in writing.

In these Terms:

• Roadlink means Roadlink Group Pty Ltd and its related entities, employees, agents, subcontractors and representatives.
• Customer, you means the person or entity requesting Services or hiring Goods (including employees, agents and subcontractors).
• Services includes traffic control labour (e.g., TCPs, TMA Operators, Supervisors), traffic management delivery, event traffic management and consulting services where expressly quoted.
• Goods includes hired plant, barriers, ramps, signage, TMAs, water carts, traffic equipment and related items.
• Authority includes TfNSW, councils, police, rail authorities and any regulator, government body or asset owner.
• Consequential Loss includes indirect loss, lost profit, loss of revenue, delay costs, liquidated damages, penalties, loss of opportunity and similar losses.
• Business Day means a day other than a weekend or public holiday in NSW.

Headings are for convenience only and do not affect interpretation.

Roadlink supplies traffic management and traffic control services, including (as applicable):

• Traffic Controllers (TCPs), TMA Operators and Supervisors
• Supply, setup and maintenance of traffic guidance measures/devices (where included)
• Site establishment/pack-down and attendance for the duration of works
• Planning and consulting services only where expressly quoted/engaged

Any planning (TGS/CTMP), permits, Authority submissions, or specialist engineering are only included if stated in writing in the quote/engagement.

• Quotes are valid for 14 days unless stated otherwise.
• Acceptance occurs when you issue a purchase order, confirm a booking, request mobilisation, or Services commence (whichever is first).
• These Terms prevail over Customer terms (including PO terms) unless Roadlink agrees in writing.

Where an Authority direction, permit condition, principal contractor instruction, or third-party requirement changes scope, resources or hours, this is treated as a variation.

Roadlink may comply immediately where required for safety/compliance. Additional costs are chargeable at agreed rates (or Roadlink Schedule of Rates).

If Roadlink resources are mobilised/allocated and works are delayed due to circumstances outside Roadlink’s control, Roadlink may charge allocated labour/equipment time and reasonable mobilisation/demobilisation costs.

Stand-downs and cancellations are handled under Schedule 2.

Roadlink may collect operational records including timesheets, GPS/time-stamped site photos, and relevant logs for compliance and verification.

If your client requires specific photos (e.g., “crew visible” at start/finish), you must provide those requirements in writing before the shift.

• Charges are based on Roadlink’s agreed quote, schedule of rates, or current rates.
• Payment terms are shown on the relevant invoice; see Operational Charges, Allowances & Breaks.
• Overdue amounts may incur interest at 2% per month plus reasonable recovery costs.
• Undisputed amounts must be paid even if a dispute exists for other components.

• Customer must maintain Public Liability ≥ $20,000,000 per occurrence.
• Proof of currency must be provided on request.

Roadlink may suspend or cease works (without penalty) if site conditions are unsafe, approvals are not in place, or directions would cause non-compliance or unacceptable risk.

Where resources have been allocated, standby and/or minimum charges may still apply.

• Roadlink is not liable for Consequential Loss to the maximum extent permitted by law.
• Roadlink’s aggregate liability is limited to the value of the relevant Services giving rise to the claim.
• Nothing excludes non-excludable rights under Australian Consumer Law.

Late cancellations and inclement-weather stand-downs are charged in accordance with Operational Charges, Allowances & Breaks. Other stand-downs and delays are addressed in Schedule 2.

Notices: must be in writing and sent to:

• Email: accounts@roadlinkgroup.com.au (or other notified email)
• Address: Roadlink Group Pty Ltd, North Sydney NSW (or other notified address)

Governing Law: New South Wales, Australia. Parties submit to NSW courts.

Part B applies whenever Roadlink hires Goods to the Customer (including barriers, ramps, signage, TMAs, water carts and associated equipment).

Precedence (highest first):

1. Any written hire schedule / quote issued by Roadlink
2. These Part B Equipment Hire Terms
3. Part A Service Terms

• Hire starts on delivery/collection and ends when returned to Roadlink’s possession and control (and inspected where applicable).
• Hire is continuous (including weekends/public holidays).
• Risk passes to the Customer upon delivery/collection and remains until Roadlink recovers/receives the Goods.
• Minimum hire periods apply (see Schedule 1).

Customer must pay hire charges plus any applicable delivery/collection, consumables, cleaning, repair costs, and Damage Waiver Fee (if applicable).

• Customer must provide clear, safe access for delivery/collection.
• If Goods cannot be collected due to restricted access/site conditions, hire may continue and additional charges may apply.

• Use Goods only for intended purpose and follow instructions.
• Keep Goods secure; do not sub-hire/transfer possession; do not modify/tamper.
• Return clean and in good order (fair wear and tear excepted).

Customer must notify Roadlink immediately of loss/theft/damage, provide photos/details, and for theft provide a police report number and cooperate with assessment/repair processes.

Where applicable, a Damage Waiver Fee of 10% of the hire charge may be charged (unless declined in writing prior to hire). Excess and exclusions are set out in Schedule 3.

Title remains with Roadlink (or the third-party owner for sub-hire). If hire ends or the Customer is in default, Roadlink may require immediate return and, where lawful, recover Goods from site. Hire continues until recovered/returned.

• Late cancellations and inclement-weather stand-downs: The charges in Operational Charges, Allowances & Breaks apply.
• Other approved stand-downs: May be charged as a percentage of applicable charges, as stated in the quote or Roadlink Schedule of Rates.
• Delays outside Roadlink’s control: May be charged where resources were allocated and cannot be redeployed.

Damage Waiver Fee: 10% of the hire charge (if applicable).

Excess: greater of $5,000 or 15% of replacement value (or repair cost).

Exclusions: not covered where loss/damage arises from negligence/breach, misuse/overloading, overhead collisions, electrical overload, corrosive exposure, vandalism, use contrary to instructions, or failure to maintain reasonable security.

Payment of the fee does not remove Customer’s responsibility to protect Goods and comply with reporting/cooperation requirements.