Privacy Policy

1. Purpose and scope

This policy applies to personal information Roadlink receives through roadlinkgroup.com.au, forms, telephone or email enquiries, recruitment or workforce processes, and the delivery of our traffic management and associated services.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

The types of personal information we may collect depend on your interaction with us and can include:

• identity and contact information, such as your name, organisation, phone number and email address;
• project, event or service enquiry details needed to provide information, a quotation or operational assistance;
• information you provide in job applications, registration, induction or onboarding processes, including relevant qualification, training, licence or safety compliance details;
• communications, feedback or information submitted when reporting a concern; and
• website and technical information, such as IP address, browser, device, pages visited, referring source and interaction data.

3. How we collect information

We generally collect information directly from you when you complete an online form, contact us by phone or email, submit an application or registration, report a concern, or engage with our services.

We may also receive technical usage data through cookies, analytics and website security or spam-prevention tools when you browse or submit information through our website.

4. How we use information

We may use personal information where reasonably necessary to:

• respond to enquiries, prepare quotations and deliver requested services;
• coordinate traffic management, event, project or operational requirements;
• manage recruitment, workforce engagement, onboarding, induction and safety obligations;
• respond to feedback, incidents or concerns raised with us;
• operate, secure, monitor and improve our website and communications; and
• meet legal, regulatory, contractual, insurance or record-keeping obligations.

5. Cookies, analytics and website tools

Our website may use session or preference cookies needed for site functionality. We also use website analytics tools, including Google Analytics functionality implemented through our website analytics setup, to understand visits and improve site performance and content.

Online forms may use security and spam-prevention technology, such as Google reCAPTCHA. These third-party services may collect technical information in accordance with their own privacy terms. You can manage cookies through your browser settings, although disabling required cookies may affect website functionality.

6. When we disclose information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• our personnel, contractors or delivery partners who need the information to carry out their functions;
• technology, hosting, communications, analytics, security or professional service providers supporting our business;
• clients or project stakeholders where required to coordinate requested work or comply with site and safety requirements; and
• regulators, authorities, advisers, insurers or other parties where required or authorised by law, or necessary to protect people, property or our legal interests.

7. Overseas handling

Some external technology or service providers may process or store information outside Australia. Where applicable, we take reasonable steps required by Australian privacy law in relation to any overseas handling of personal information.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, secure service providers and operational procedures appropriate to the information held.

We retain personal information only for as long as reasonably required for the purposes for which it was collected, business and safety requirements, or applicable legal and record-keeping obligations. No method of transmission or storage is completely secure.

9. Access and correction

You may ask to access personal information we hold about you or request that inaccurate information be corrected. Please contact us using the details below. We may need to verify your identity before responding, and any exceptions permitted by law may apply.

10. Questions and complaints

If you have a privacy question or complaint, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this policy to reflect changes to our services, website tools or applicable requirements. The current version will be published on this page with its updated date.